How to Fill and Refill Prescriptions

If you are local to Orange County, you can always walk in to get your prescriptions filled, as long as you have your prescription and personal/insurance information. If you are not local or cannot come to the pharmacy, follow the set of instructions below that are relevant to you.

New Customers

Filling a New Prescription

Call in with your information, fax, or e-mail in the downloadable New Customer Form, which you can also use for reference when calling in.

If calling in an order for the first time, have the following patient information on hand:

  • Name
  • Address
  • Phone number
  • Date of birth
  • Social security number
  • List of allergies
  • Insurance information (insurance company, ID/Member#, Group#, PCN# or BIN#)
  • Credit card (#, expiration date, CVV2 code, Billing zipcode)
  • Pick-up, shipping, delivery information

Also, send us a copy of your written prescription via fax or e-mail so we can verify it with your doctor and start filling your order. Then mail us the original within 7 days for our files. If you do not have a written prescription yet, call your doctor and have him/her call or fax in the prescription for you.

Transferring Prescription Refills

Follow the process for new customers above. In addition to the information above, we will also need:

  • Name of previous pharmacy
  • Prescription number of drug at previous pharmacy
  • Phone number previous pharmacy

Returning Customers

Filling a New Prescription

Please send us a copy of your written prescription via fax or e-mail so we can verify it with your doctor and start filling your order. Then mail us the original within 7 days for our files. If you do not have a written prescription yet, call your doctor and have him/her call or fax in the prescription for you.

In addition, you must call the pharmacy, OR fax or e-mail us a Fill New Prescription Form so we can process your prescription and designate pick-up, mail, or local delivery.

Transferring Prescription Refills

You can fax or e-mail us a Refill Prescription Form, or call in the 8-digit prescription# located on the top left of your medication’s container, along with pick-up, shipping, or delivery information. If you do not have a container, we need your name, phone#, and name of the item requested.

Welcome to Steven's Pharmacy

Our specially trained compounding pharmacists are available to answer any questions you may have.